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    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    For most of the orders, we offer free shipping. Minimum of 250 pesos charge for expedited shipping using LBC.

    We accept COD, Bank Transfer, Gcash, and Paypal.

    Within Mindanao : 3 to 5 days

    Visayas : 5 to 7 days

    Luzon : 7 to 12 days

    Yes. We take your privacy and security seriously. Our online shop uses secure payment processing and industry-standard security measures to help protect your personal information. Your payment details are handled securely, and we never sell or share your personal data with third parties. We only use your information to process orders, provide support, and improve your shopping experience.

    After you place your order, we will confirm your order details and begin processing it. Once your item is prepared and shipped, you will receive a notification with your order status and tracking information (if available). You can use the tracking details to monitor your parcel’s delivery progress. Our team will keep you updated throughout the process and is always available to assist with any questions.

    Yes. An order confirmation and invoice details will be provided after your purchase. You will receive your order information via email, including the items purchased, order number, payment details, and shipping information.

    If you require a manual sales invoice, please send us your details: Full Name, Complete Address, and TIN Number. Our team will prepare and provide the requested invoice accordingly.

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