Return & Refund Policy

At Nebparts, we are committed to providing quality computer parts and excellent customer service. We carefully inspect and package every order before shipment. However, we understand that issues may occasionally occur, and we are here to help.

Please read our return and refund guidelines below.

Return Eligibility

Items may be eligible for return if:

✔ The item received is defective or not functioning properly
✔ The wrong item was sent due to our error
✔ The item received does not match the product description
✔ The item arrived damaged during delivery

To qualify for a return:

•The item must be reported within 7 days after receiving the order
•The item must be in the same condition as received
•All original packaging, labels, accessories, screws, cables, and included parts must be complete
•The item must not show signs of physical damage, modification, misuse, or installation damage

Compatibility Responsibility

For replacement parts such as laptop keyboards, batteries, screens, chargers, and other components, buyers are responsible for checking compatibility before ordering.

Before purchasing, please verify:

✔ Exact laptop model and series
✔ Part number or FRU number (if available)
✔ Connector type and placement
✔ Specifications and physical measurements
✔ Required features (such as backlight support, layout, voltage, etc.)

If you are unsure about compatibility, please contact us before placing your order. Our team will be happy to assist.

Non-Returnable Items

Returns may not be accepted for:

•Incorrectly ordered items due to buyer compatibility errors
•Items damaged due to improper installation
•Items with missing parts, labels, or accessories
•Products that have been modified, repaired, or tampered with
•Consumable items or items damaged through normal wear and tear

Defective Items

If your item is defective:

1. Contact us within 7 days of delivery
2. Provide your order details and a description of the issue
3. Include photos or videos showing the problem (if applicable)
4. We will assess the issue and provide the best resolution

Depending on the situation, we may offer:

• Replacement of the item
• Store credit
• Refund (subject to approval)

Return Shipping

• If the return is due to our mistake (wrong item sent or confirmed defective item), Nebparts will assist with the return process.
• If the return is due to buyer error (wrong model ordered, changed mind, etc.), return shipping costs may be the buyer’s responsibility.

Please do not send items back without contacting us first.

Refund Processing

Once we receive and inspect the returned item:

• Approved refunds will be processed within 3–5 business days
• Refunds will be issued through the original payment method when possible
• Shipping fees may not be refundable unless the return is due to our error